Privacy Policy for DDoc
Effective Date: 2026-01-20
Trucare Plus ("we", "us", or "our") operates the DDoc mobile application (the
"App"). This page informs you of our policies regarding the collection, use, and disclosure of personal data
when you use our App and the choices you have associated with that data.
1. Information We Collect
1.1 Permissions Used by this App
To provide our services, we may request access to specific permissions on your device. You can manage these
permissions in your device settings.
- Camera: Used to capture photos for profile pictures, document uploads (e.g., Emirates ID,
Medical Records), or video consultations.
- Location: Used to help you find nearby clinics or service providers and for service
delivery address verification.
- Notifications: Used to send you appointment reminders, status updates, and important
announcements.
1.2 Personal Data
We may collect personal identification information, including but not limited to:
- Name, Email Address, Phone Number
- Emirates ID / National ID details (via UAE Pass or manual entry)
- Medical history and appointment records
- Payment information (processed securely via third-party providers like Stripe, Tabby, and Tamara)
2. How We Use Your Data
We use the collected data for various purposes:
- To provide and maintain the App's booking and medical services.
- To notify you about changes to our service.
- To facilitate payments and subscription management.
- To provide customer support.
- To verify your identity using UAE Pass.
3. Data Security
The security of your data is important to us. We use secure methods to transmit and store your data. Payment
transactions are processed by certified third-party gateways (Stripe, Tabby, Tamara) and sensitive card data is
not stored on our servers.
4. Third-Party Services
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), such as:
- Google Maps: For location services.
- UAE Pass: For digital identity verification.
- Firebase: For analytics and notifications.
- Stripe / Tabby / Tamara: For payment processing.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated
not to disclose or use it for any other purpose.
5. Contact Us
If you have any questions about this Privacy Policy, please contact us: